Regulations and Complaints
Regulations and Complaints
In addition to accounting for its performance to all its stakeholders, Breda University of Applied Sciences also wants to provide a safe environment to its staff and (prospective) students, clear procedures and guidelines, as well as possibilities to object to decisions.
That is why several rules and regulations have been established:
- Privacy regulations Employees
- Privacy regulations Students
- Regulations Dispute Resolution Committee
- Student’s Charter
Because of the transition from old to new communication tools, other regulations will temporarily only be accessible for students and employees via ServiceDesk Online (it will be necessary to login). Anyone who cannot login, can request for a specific regulation by sending an e-mail to ComplaintsServicePoint@buas.nl
Complaints Service Point
The Complaints Service Point was instituted by Breda University of Applied Sciences to support current and future students in submitting complaints, objections or appeals. The Service Point can help you find the right course of action if you don’t agree with:
- the way you have been treated by another student or staff member, or
- a decision that has been made regarding you
Because of the transition from old to new communication tools, these regulations will temporarily only be accessible for students and employees via ServiceDesk Online (it will be necessary to login). Anyone who cannot login, can send his complaint, objection or appeal to ComplaintsServicePoint@buas.nl
Code of Conduct international students
To protect your interests as a foreign student in the Netherlands, Dutch institutions of higher education have drawn up a Code of Conduct International Student Higher Education regulating their relations with international students.
On the website internationalstudy.nl you can download the Code of Conduct and read more about the complaints procedure.