Smart City Hospitality (SCITHOS) seeks to support cities to come up with policies and solutions to deal with these issues and so-called overtourism.
Urban tourism generates income for cities and create opportunities for its businesses and employment for its residents. However, it can also lead to overcrowding, pollution, noise and numerous other problems, thus reducing quality of life for residents and other local stakeholders and potentially leading to public discontent. This project introduces SCITHOS as a concept that consists of guidelines and tools to help cities find solutions to make the transition towards environmentally and socially responsible urban tourism that simultaneously contributes to long-term prosperity.
Within SCTHOS this is done by combining hospitality principles, simulation tools, apps and serious gaming techniques to support policymakers and other stakeholders in generating collaborative deep reflections about barriers to sustainable urban tourism and the need for transition or adaptation strategies. The project supports the assessment of intervention strategies based on an interactive simulation-supported multi-stakeholder approach that triggers social learning and behavior change, while stimulating shared governance and smart citizenship.
Guidelines/ tools and the full concept are developed through a series of living labs and field experiments in participating cities. What is more, a Smart City Hospitality network is set up to ensure accessibility to this concept, including all tools and experiences with using them. The final results of the projects are presented 10 and 11 September 2019 in Vienna, as a pre-session to the popular annual Tourism conference (TOURMIS).
2016 - September 2019.
MODUL University Vienna, Austria
Worldline Spain, Barcelona, Spain
Western Norway Research Institute, Sogndal, Norway
Six European cities: Amsterdam, Belgrade, Darmstadt, Gothenborg, Stavanger, Valencia
European Union’s Horizon 2020 research and innovation programme (grant agreement No 693443) under the Joint Programming Initiative Urban Europe. Breda University of Applied Sciences’ contribution is funded by the Netherlands Organisation for Scientific Research (NWO) and Centre of Expertise Leisure, Tourism and Hospitality (CELTH ).